Technologies

In a perfect world healthcare providers would communicate directly with patients regularly to screen for symptoms, remind them to take their meds and motivate them to optimize their health behavior.  Since this is not possible a technology solution is next best .  TelASK uses IVR, email and Apps to engage with participants in healthcare programs, gather important information, provide motivational messaging and when appropriate triages them to healthcare providers for additional help.

Interactive Voice Response (IVR)

It is difficult to beat the POT (plain old telephone) for its ability to reach people of all ages anytime and anywhere. This explains why interactive voice response (IVR) continues to be the mode of communication most often chosen by our clients.  IVR describes a computer’s ability to interpret a caller’s natural speech or touch tone signals and respond with appropriate pre-recorded voice prompts.  TelASK has developed proprietary “call establishment” algorithms that contribute to excellent response rates.

Multimodal Communication Strategies

Communication technologies continue to evolve rapidly and as they do and TelASK adds new methods of exchanging  information with people.  TelASK programs now communicate using whatever combination of media that suits the participant best be it IVR, eMail, TxT, mobile Apps or even plain old snail mail.

Client Web Portals

TelASK clients are provided 24 x 7 access to dedicated web portal.  Authorized personnel can log in to assess program status. These portals offer a variety of unique views on all aspects of the interaction with participants.  A Contact Manager module displays a time stamped record of all call attempts made for each patient and details on the outcome of each.  Since all information gathered is stored in relational databases clients are able to define and generate reports in real time.