TelASK generates thousands of automated follow-up telephone calls every day to patients across North America. Patients are addressed by name and respond using natural speech. Telask uses proprietary algorithms, interactive voice response (IVR), and sophisticated speech recognition technology to engage patients on the telephone, collect valuable data, provide reinforcing messages, and if necessary, link them to third party resource persons during the course of a call for additional live support.
TelASK collaborates with leading scientists, program developers, and healthcare organizations to develop evidence based solutions that extend the range and quality of care while simultaneously reducing costs.
News
August, 2010
BGH Smoking Cessation Program Receives High Praise from Heart
Read more...
March, 2010
Smoking Cessation Program Expanding Beyond Hospitals
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January 20th, 2010
Pioneering program helps smokers in hospital beat odds against quitting
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TelASK provides automated followup and data management for the highly successful 'Ottawa Model for Smoking Cessation' [read more...]
REMOTE PATIENT SUPPORT
TelASK creates a safety net for patients in the early phases post discharge. It is a hosted platform that can be customized to suit the requirements of any target patient population. [read more...]
TELASK IS DEPLOYED AT
Let TelASK demonstrate how an IVR system can benefit your healthcare organization
TelASK hosted IVR Systems combine powerful speech recognition and text to speech technologies to contact patients, create documentation records, deliver important information, and if necessary, transfer patients to third parties if assistance is required during a call. TelASK hosted IVR Systems ensure that patients will be reached at a fraction of the cost of using live clinicians, while call outcomes and patient responses are tracked by managers in real time.
TelASK provides automated followup and data management for the highly successful 'Ottawa Model for Smoking Cessation' [read more...]
REMOTE PATIENT SUPPORT
TelASK creates a safety net for patients in the early phases post discharge. It is a hosted platform that can be customized to suit the requirements of any target patient population. [read more...]
TelASK Technologies Inc.
TelASK Technologies Inc. is a leading provider of speech driven interactive voice response (IVR) solutions with roots in the telecommunication industry dating back to 1985. TelASK uses powerful speech recognition and text to speech technologies to develop IVR applications for deployment by a wide range of retail and service enterprises.
TelASK maintains a very strong focus in healthcare and has collaborated with many healthcare professionals and organizations across North America in the creation of IVR applications containing innovative, proprietary algorithms. Clinicians are able to measurably improve patient safety with TelASK IVR Solutions that follow-up on patients post-discharge; check on medication compliance and reinforce behavior modification.
TelASK is a private company with headquarters in Ottawa, Canada.
TelASK provides automated followup and data management for the highly successful 'Ottawa Model for Smoking Cessation' [read more...]
REMOTE PATIENT SUPPORT
TelASK creates a safety net for patients in the early phases post discharge. It is a hosted platform that can be customized to suit the requirements of any target patient population. [read more...]
Contact Us
Headquarters:
110 - 1101 Prince of Wales Dr.
Ottawa, ON K2C 3W7
Canada
Phone: (613) 729-8391
Fax: (613) 688-4995
Email:Sales@telask.com
TelASK provides automated followup and data management for the highly successful 'Ottawa Model for Smoking Cessation' [read more...]
REMOTE PATIENT SUPPORT
TelASK creates a safety net for patients in the early phases post discharge. It is a hosted platform that can be customized to suit the requirements of any target patient population. [read more...]
Customized IVR Development
Every new development opportunity is assigned to a TelASK Project Leader. The Project Leader interacts with the team of engineers assigned to the project. The five stage development process employed at TelASK for every new IVR project is summarized below:
Stage 1 – Requirements:
Objectives
Determine Project Success Criteria.
Gather analyze all Business and Technical Requirements.
Deliverables
Project Requirements Specification Document.
First Iteration of the Project Plan Covering All Phases, Critical Dependencies, and Timelines
Stage 2 – Analysis & Design
Objectives
Design the External and Internal Components of the Solution
Detail the User Interface, Prompts, Grammar, and Call Flow Design
Deliverables
User Interface Design Documentation
Software Architecture Documentation
Data Model Documentation
Use Case Documentation
Stage 3 – Implementation
Objectives
To Develop the Applications Outlined in the Design Specification Documentation
Determine Testing Procedures and Test Cases
Deliverables
Application Code for Testing
Testing Documentation, Cases and Test Plan
Stage 4 – Simulation and Testing
Objectives
Perform Testing to Validate the Application is in Compliance with the Design
Documentation
Deliver Application Code for User Acceptance Testing
Deliverables
Application Code for Testing
Testing Documentation, Cases and Test Plan
Stage 5 – Deployment
Objectives
Deploy Application
Deliver Final Documentation and Administrative Training
Deliverables
Administrative Documentation
Updated Design, Software Architecture, Data Interface Design, Functional Test Plan, and Test Case Documentation
SMOKING CESSATION
TelASK provides automated followup and data management for the highly successful 'Ottawa Model for Smoking Cessation' [read more...]
REMOTE PATIENT SUPPORT
TelASK creates a safety net for patients in the early phases post discharge. It is a hosted platform that can be customized to suit the requirements of any target patient population. [read more...]
